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Nokia SDM Certification - CARE Sample Questions:

1. What characterizes good forecasting?

A) The resource estimate is no more than 10% above the actual requirements, to ensure availability.
B) The estimate for the profit does not fluctuate, unless the business changes.
C) All resources are forecast as one monthly total, to keep the process simple and efficient.
D) It is done independently by the Controller who then gets the financial parameters exactly right.

2. Net Sales is 150, Cost of Goods Sold is 100. What is the Gross Profit in %?

A) 1
B) Cannot be determined without knowing Gross Sales.
C) 0,33.
D) 0,5.

3. A complex NSN solution is delivered by SI project management. It consists of four NSN products; two of them include SI customized SW and two include 3rd party SW applications. Who is responsible for agreeing and setting up technical support for the 3rd party products?

A) Care Program Manager.
B) Mainly Care 3rd Party Service Manager, assisted by SI Partner Manager.
C) SI Technical Manager.
D) Care 3rd Party Service Manager.

4. What is CaPM's PRIMARY responsibility in the tendering process?

A) To consult the Service Engagement Manager to ensure availability of price options for Care Services.
B) To support the Account Manager to negotiate the Care Contract with the Customer.
C) To help the Account Manager to prepare a Customer Care Contract.
D) To act as the CT contact to the Care organisation and to support the CT in all tendering activities where Care services are being considered.

5. Where does the information on required engineering resources' competence levels in CTs comes from?

A) Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.
B) Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.
C) Product Managers define the need based on sales plans and product roadmaps.
D) Product Lines provide the information based on product roadmaps and expected service activities.

Solutions: