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Nokia SDM Certification - PS NSOP Sample Questions:

1. What are the top 4 ingredients of risk analysis with respect to a subcontractor agreement

A) - Payment terms
-Ability to scale resources and skills
-Adherence to quality
-
Compliance with SLA's and KPI's
B) - Payment terms
-Scope of work
-Liability and insurance
-
Compliance with SLA's and KPI's
C) - Payment terms
-Ability to scale resources and skills
-Liability and insurance
-
Compliance with SLA's and KPI's
D) - Payment terms
-Scope of Work
-Adherence to quality
-Compliance with SLA's and KPI's

2. What is the difference between a function and an organisation within the Operations Model?

A) A function in the Operations Model is a specific role within the organization, an organization is a group of functions.
B) A function in the Operations Model is related to a process within a set of processes, an organization is the set of processes related to different functions.
C) A function in the Operations Model is a pure functional view, an organisation describes a organizational structure based on functions.
D) The terminology function and organization address respectively tasks and processes within the Operations Model.

3. Which team provides the majority of remote support to the GNOC regarding fault fixing?

A) Configuration Management.
B) Field Operations.
C) Performance Management.
D) Customer Care back office.

4. In an NSN outsourced contract, which set of contractual exemptions regarding matters out of the control of NSN should be recommended?

A) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-Performance degradations caused by subcontractors
B) - Performance degradation caused by matters not approved by NSN
-Network downtime caused by Maintenance
-Issues due to misalignment of the customers third party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
C) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of NSN Internal OLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
D) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations due to lack of Capex Investment by the operator

5. What are the MOST critical requirements in Field Operations to ensure performance quality?

A) Ensuring there is a WFM system in place.
B) Planning maintenance 24x7 and having people available.
C) Making sure there are sufficient people and spare parts to fix faults.
D) Meeting response times with suitably qualified and resourced people for assigned Work Orders.

Solutions: