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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
SAP Certified - SAP Field Service Management Sample Questions:
1. What dimension of an ERP system comprises sequences of actions arranged in an end-to-end flow?
Choose the correct answer.
A) Extensions
B) Data
C) Operations
D) Integrations
E) Processes
2. How does SAP ensure that customers retain crucial functionalities while transitioning to the cloud?
Choose the correct answer.
A) Implementing enhanced cybersecurity measures
B) Reducing customer support interactions
C) Using existing marketing strategies
D) Offering a hybrid model with SAP Cloud ERP Private
E) By offering free training sessions
3. What are some of the features available to technicians on the mobile apps?
There are four correct answers.
A) Using smartforms/checklists
B) Service workflows
C) Recording efforts, expenses, and mileage
D) Recording planned/unplanned consumption of material/spare parts
4. What is the most common way to create master data in FSM?
Choose the correct answer.
A) Manual creation in the Master Data module
B) By bulk upload with the Data Loader
C) By integration with back-end systems
5. What are example use cases for autoscheduling?
There are two correct answers.
A) Automatic scheduling of new jobs
B) Suggest a matching technician for a single job
C) Suggest a suitable time for a technician's visit
D) Periodic re-optimization
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: D | Question # 3 Answer: A,B,C,D | Question # 4 Answer: C | Question # 5 Answer: A,D |
