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Nokia SDM Certification - CARE Sample Questions:

1. How can the Care Program Manager monitor GCC performance?

A) The Care Program Coordinator provides a report.
B) With the monthly CDB report.
C) Via monthly report distributed by GCC Engagement Team in most regions.
D) The Resolve tool provides a report.

2. Who approves free of charge services included in the Care Contract?

A) Care Program Manager.
B) Head of CT after consulting Sales Director.
C) Depending on NSN policy regarding discounts the person may vary.
D) Sales Director.

3. Which of the following is not included in the SPC rate?

A) International travel.
B) Training costs.
C) Telephone costs.
D) Regional management overhead.

4. Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?

A) Care Program Manager.
B) Service Engagement Manager.
C) Account Manager.
D) Account Manager or Care Program Manager.

5. What is the Care Program Manager's role in up-selling?

A) To identify and promote additional services to the customer.
B) To get some additional Care services orders.
C) To sell Hardware Services and Software Services to the customer.
D) To make presentations about new NSN products to the customer.

Solutions: