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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: High-Velocity IT Techniques and Practices | - Architecture and design - Testing and validation - Cloud computing - Automation - Security and risk management |
| Topic 2: Contribute to Value with Digital Products | - Co-created value - Fast development - Resilient operations - Assured conformance - Valuable investments |
| Topic 3: Understand High-Velocity IT Concepts | - Digital transformation - Digital technology - IT transformation - High-velocity IT - Digital products - Digital organization |
| Topic 4: Guiding Principles for High-Velocity IT | - Application of ITIL guiding principles - Continuous improvement - Agile methods - Lean practices - DevOps culture |
| Topic 5: Digital Product Lifecycle | - Digital product lifecycle - Value streams - ITIL operating model - Service value creation |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
Which is the BEST action for the team's manager to take?
- A. Create a continual improvement register to record suggestions
- B. Ask the team members to fully document their concerns
- C. Invest in value stream mapping tools to document workflows
- D. Observe the work and ask questions to see what really happens
Correct Answer: D 🗳️
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An organization wants to increase its revenue by reducing the delay between the uploading of reference data for new products and the ability to place sales orders.
Which activity would MOST contribute to achieving this?
- A. Chaos engineering
- B. Continuous integration / continuous deployment (CI/CD)
- C. A/B testing
- D. DevSecOps
Correct Answer: B 🗳️
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A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?
- A. Matrix management
- B. T-shaped people
- C. Command and control
- D. Segregation of duties
Correct Answer: B 🗳️
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An organization is converting its paper-based customer records into digital format, but has not changed how it works or how it creates value.
Which term BEST describes this?
- A. Digital transformation
- B. Digitization
- C. Digital disruption
- D. Digital product
Correct Answer: B 🗳️
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An organization releases a new feature to five percent of its users first, monitors service behaviour and user feedback, and only then extends the release to all users.
Which type of deployment approach is this?
- A. Canary release
- B. Pull deployment
- C. Big bang deployment
- D. Phased withdrawal
Correct Answer: A 🗳️
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