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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?
- A. It begins with researching and developing the offering
- B. It ends when a provider decides to terminate the engagement with a consumer
- C. It ends when a consumer decides to terminate the engagement with the provider
- D. It begins when the service consumer is being onboarded
Correct Answer: A 🗳️
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Which behaviour would be encouraged in a lean culture?
- A. Optimize individual tasks
- B. Avoid interpersonal relationships
- C. Be curious and try new things
- D. Avoid risk taking and failure
Correct Answer: C 🗳️
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An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the 'availability management' practice can support both of these aims?
- A. Automating the handling of detected events
- B. Using chaos engineering techniques
- C. Using site reliability engineering techniques
- D. Measuring the frequency of component failures
Correct Answer: C 🗳️
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How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?
- A. By assessing improvement opportunities to reduce technical debt
- B. By providing a common approach for investigating the causes of incident
- C. By managing knowledge about live products and services
- D. By providing warranty requirements to the software development team
Correct Answer: A 🗳️
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A service provider is about to engage in a partnership with a large retailer. The service provider will integrate the retailer's systems for online shopping.
How can the 'relationship management' practice contribute to this initiative?
- A. By negotiating and agreeing with the retailer the service targets for the integrated systems
- B. By establishing the communication channels required to support the online shopping services
- C. By developing an understanding of the patterns of usage of the online shopping services
- D. By encouraging behaviours that are consistent with the shared values of both organizations
Correct Answer: D 🗳️
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