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Handling Calling, Chat, and Meetings

• Handling Phone System: here you need to show your expertise in handling resource accounts; designing and customizing call queues; developing and customizing auto attendants; handling call park policies; handling calling policies; handling caller ID policies; interpreting the Direct Routing health dashboard.
• Handling phone numbers: this requires the individuals’ skills in giving recommendations regarding a PSTN connectivity solution depending on business needs; ordering phone numbers; handling service numbers; adding, replacing, or removing an emergency address for your enterprise; assigning, replacing, or removing a phone number for a user; handling voice settings for users; customizing dynamic emergency calling.
• Handling chat and cooperation experiences: this includes customizing messaging policies; handling external access; managing channels for a team; handling private channel creation policies; handling email integration; customizing external access for OneDrive for Business and SharePoint; handling Cloud file storage options for cooperation.
• Handling meeting experiences: the test takers need to prove that they are conversant with customizing meeting settings; designing and handling meeting policies; customizing settings for live events; designing and handling policies for live events; customizing conference bridge settings.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-700

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Microsoft MS-700: Detailed Overview of Exam Topics

The exam content revolves around three main knowledge areas. These are the following:

Planning and Customizing Microsoft Teams Environment

• Executing governance and lifecycle management for Microsoft Teams: the candidates need to demonstrate that they have expertise in developing Teams templates; setting up policies for Office 365 Groups; customizing Office 365 Groups for Microsoft Teams categorization, naming policy, expiration policy; archiving, restoring, and removing a team.
• Planning and customizing network settings for Microsoft Teams: this requires such skills as planning for efficient network deployment with the help of Network Planner; calculating network bandwidth capacity for Microsoft Teams voice, meetings, video, Live Events; evaluating network readiness with the help of Network Testing Companion; customizing network ports and protocols utilized by Microsoft Teams client application; customizing media optimizations with QoS.
• Monitoring and analyzing service utilization: within this sector, you need to be capable of interpreting Microsoft Teams utilization reports; interpreting Microsoft 365 utilization reports; optimizing call quality with the help of Call Analytics; assessing organization-wide call quality with Call Quality Dashboard; applying Power BI to define call quality issues.
• Deploying and handling Microsoft Teams endpoints: the skills evaluated in this sector are deploying Microsoft Teams clients to devices, such as Windows, MacOS, VDI (Virtual Desktop), mobile devices; handling configuration profiles; handling device firmware and settings; customizing Microsoft Teams Rooms.
• Updating from Skype for Business to Microsoft Teams: this includes opting for an appropriate update path and coexistence mode to meet specific needs; planning and fixing Meeting migration; customizing Microsoft Teams update notification and Meeting app choices; customizing coexistence mode for the enterprise and the per-user.
• Customizing and handling guest access: this subtopic measures applicants’ competency in customizing the guest users for Microsoft Teams; customizing guest permissions for a team; customizing messaging, calling, meeting options for guests; removing guests; handling Azure AD access review for guests; customizing guest access from Azure AD portal.
• Handling security and compliance: this encompasses allocating the Microsoft Teams Admin role; developing and handling the compliance features such as sensitivity policies and retention; developing security and compliance alerts for Microsoft Teams; developing a communication barrier policy; interpreting security reports for Microsoft Teams.

Introduction to MS-700: Managing Microsoft Teams (beta) Exam

Candidates for MS-700 Exam are seeking to prove fundamental Microsoft teams management knowledge and skills. Before taking this exam, exam aspirants ought to have a solid fundamental information of the concepts shared in preparation guide as well as upgradation of SFB to Microsoft Teams.

It is suggested that professionals accustomed to the ideas and also the technologies represented here by taking relevant training courses. Candidates are expected to have some hands-on experience with key responsibilities such as integration points with apps and services, including but not limited to SharePoint, OneDrive for Business, Exchange, Azure AD, and Office 365 Groups. The Teams Administrator understands how to integrate external apps and services. After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Microsoft Teams to their clients and employers.

Microsoft MS-700 Deutsch Exam Syllabus Topics: