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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Post-Sales and Service Management | 10% | - Delivery and support basics - Renewal and expansion opportunities |
| Positioning and Differentiating HP Services | 25% | - Key features and advantages of HP services - Comparison with alternative solutions - Compliance, security, and sustainability aspects |
| Assessing Customer Needs | 25% | - Consultative sales approach - Mapping needs to lifecycle service offerings - Identifying customer business and IT challenges |
| Proposing and Selling Solutions | 20% | - Communicating ROI and total cost of ownership - Building service proposals and pricing models - Closing sales and managing customer expectations |
| HP PS Lifecycle Services Overview | 20% | - Value proposition and business benefits - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Question 1
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
A. Work with an HP distributor and use the program available exclusively to distributors
B. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
C. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
D. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
Question 2
A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
A. Compile a list of issues customers have had with the competitor's services
B. List the different HP Services websites that the customer can visit for more information
C. Visit the competitor's website to read the descriptions of their services
D. Refer to the battlecards for the various HP Lifecycle Services
Question 3
How are HP Care Pack Services sold?
A. They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
B. They are available as a contractual service and can be sold at any time as a standard SKU offering
C. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
D. They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
Question 4
Name the three hardware-enforced commands provided by HP wolf Protect and Trace. (Select three.)
A. Report
B. Erase
C. Find
D. Lock
E. Restore
F. Replace
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: B,C,D |
