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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IP Office System Architecture & Hardware | 20% | - Expansion Modules and Cards - SD Card Management and File Structure - Licensing and Edition Types - IP500v2 and IP500 Control Units |
| Topic 2: Maintenance, Upgrades & Troubleshooting | 20% | - Common Fault Diagnosis & Resolution - Software & Firmware Upgrades - Backup and Restore Procedures - Log Analysis and Diagnostics |
| Topic 3: Voice Messaging & Applications | 20% | - Embedded Voicemail Configuration - VoiceMail Pro Installation & Setup - ContactStore Call Recording - System Status & Monitoring Tools |
| Topic 4: Networking & SCN | 15% | - DHCP, DNS and QoS Configuration - Small Community Networking (SCN) - IP Trunks and Media Path |
| Topic 5: System Configuration & IP Office Manager | 25% | - User, Group and Extension Configuration - Short Codes and ARS Dial Plans - Installation and Initial Setup - Trunk Configuration (Analog, ISDN, SIP) |
Avaya IP Office Configuration and Maintenance Sample Questions:
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is. "This is an alarm call please hang up". Which description is true?
- A. The telephone display message can be changed.
The prompt can be changed by telephone or can use a .wav file. - B. The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file. - C. The telephone display message cannot be changed.
The prompt cannot be changed. - D. The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?
- A. 4602
- B. 4620
- C. 1616
- D. 4612
In the exhibit, the IP Office configuration shows two licenses as being "Obsolete". What does this mean?
- A. The license is not needed on the installed release of the software.
- B. The license is the wrong license for the SD Card installed in the IP Office.
- C. This is a temporary upgrade license.
- D. The license requires a second temporary license be loaded to allow this license to be valid.
When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading? (Choose four.)
- A. if older IP Office applications are to be supported
- B. if all licenses will need to be renewed
- C. if hardware is compatible with the new version of IP Office
- D. if telephones need to be upgraded thereby increasing downtime
- E. if telephones and system features have changed between loads
In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?
- A. Advanced
- B. General
- C. Dependencies
- D. Log on
