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Avaya 3312 Exam Introduction
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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21488
Avaya 3312 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting, Monitoring & Maintenance | 20% | - Basic troubleshooting of common issues - Thresholds and alarm configuration - System health checks and routine maintenance - Real-time and historical reporting |
| User, Agent & Skillset Configuration | 30% | - Bulk data configuration and import tools - Agent creation and profile setup - Webadmin vs standard admin privileges - Skillset and call presentation class configuration |
| System Architecture & Components | 25% | - Avaya Aura Contact Center (AACC) core architecture - Access and Partition Management - Avaya Aura Media Server integration - Contact Center Manager Administration (CCMA) functions |
| Routing & Scripting | 25% | - Contact Router configuration - Script creation, testing and synchronization - Service Creation Environment (SCE) overview - Local View vs Contact Center View - Variables, intrinsics and expression logic |
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