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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: OmniScript | 27% | - Identify business process step requirements and map them to OmniScript Components required to implement them - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment |
| Topic 2: Best Fit Solutioning | 27% | - Map process requirements to OmniStudio capabilities and explain the interaction between them - Create fit/gap analyses between requirements and OmniStudio capabilities - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices |
| Topic 3: Data Tools | 23% | - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Design Integration Procedures and related Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples |
| Topic 4: FlexCards | 23% | - Design FlexCards to ensure they meet customer requirements/needs - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Explain the capabilities, use cases, and purpose of using FlexCards |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this requirement?
A) DataRaptor Transform Action
B) Loop Block
C) Batch Action
D) Conditional Block
2. When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers
A) They future-proof your front-end design.
B) They enable better usability in digital interactions.
C) They can retrieve Salesforce data from multiple objects faster.
D) They combine multiple actions into a single server call.
3. A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message. Which two OmniScript features should the consultant recommend to meet this validation requirement? Choose 2 answers
A) Messaging
B) Calculation
C) Alert
D) Formula
4. In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts? Choose 2 answers
A) To retrieve multiple data sources in a single response
B) To separate the user interface from changes in thedata sources
C) To achieve elastic scaling
D) To minimize the number of elements to be configured
5. A company wants to track how OmniStudio component changes affect Salesforce record data over time for audit purposes. Which native Salesforce feature should be used alongside OmniStudio?
A) FlexCard Action Framework
B) Field History Tracking
C) OmniStudio Cache Partition
D) Type Ahead Block
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,D | Question # 3 Answer: A,D | Question # 4 Answer: A,B | Question # 5 Answer: B |
