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Salesforce Certified Omnistudio Consultant Sample Questions:

1. An existing OmniScript used to capture and update customer information displays the following information on the same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?

A) Use a Section to break the information and Headline to the title and a required icon in the input
B) Use a Visualforce Page with the categories, labels, and the required validation
C) Use a template for each category and add custom code for the required validation
D) Use Block elements to group and required property checked in some of the inputs

2. A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?

A) The state closest to the top of the canvas
B) The first state with a true condition closest to the top of the canvas
C) The state with a true condition that has the highest priority
D) The first state with the highest priority closest to the top of the canvas

3. Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

A) Add a Conditional View to the last step
B) Add a Set Errors element
C) Add a DataRaptor to retrieve the email address
D) Add a Validation Rule to the Contact object

4. A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%,
10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers

A) DataRaptor Transform
B) Calculation Matrix
C) OmniStudio Action
D) Calculation Procedure

5. A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?

A) Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
B) Create an Integration Procedure to update contact data with "Chain OnStep" enabled and invoke it from all OmniScripts.
C) Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
D) Create an OmniScript to update contact data and invoke it when other OmniScripts complete.

Solutions: