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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Best Practices and Governance | 10% | - Public sector implementation best practices - Performance optimization - Accessibility and compliance standards |
| Implementation Considerations | 20% | - Security and compliance requirements - Data migration considerations - Integration patterns for government systems - User adoption strategies |
| Public Sector Data Model | 20% | - Constituent and household data model - Permit and license object relationships - Case and investigation management - Service territory and location-based services |
| Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning |
| Government Community Cloud | 20% | - Constituent engagement features - Permitting and licensing capabilities - Case management for government - GCC features and capabilities |
| Configuration and Customization | 15% | - Constituent engagement portal configuration - Lightning Experience customization - Workflow and approval processes - Reporting and analytics for public sector |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A Public Sector Organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the services they provide. Constituents will be able to register and log in to this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure. What can the Technical Consultant configure to meet this requirement for the PSO?
A) Uncheck the "Site User Visibility" checkbox in the Sharing Settings page
B) Disable User Sharing in the Site Administration settings page
C) Remove access to the User object from the Permission Set assigned to the external users
D) Set the Organization-Wide Default for the User object to "Public Read Only."
2. A municipal housing department conducts inspections that generate deficiencies requiring corrective actions. Inspectors want each failed inspection item to automatically create follow-up work assigned to the responsible department. Which solution requires the least customization?
A) Manual Case creation
B) Apex scheduled jobs
C) Flow triggered from Inspection Results creating Action Plan Items
D) Batch Apex processing every night
3. A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects. Which Permission Set License should be assigned to a volunteer to allow them to sign up?
A) Volunteer Management for Community
B) Community Response for Public Sector
C) Emergency Response for Public Sector
D) Public Sector for Community
4. Bobahaven has purchased the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions and wants to transform its constituents' experience by providing authenticated digital permit applications and self-service. Bobahaven's marketing team has provided branding guidelines and asset files, and the project sponsor has stressed that user experience is a high priority. The digital experience should be pixel-perfect. Which Experience Site template should the consultant select for building and deploying a pixel-perfect authenticated digital experience for Bobahaven's constituents?
A) Select the Licenses and Permits Experience Site template, and customise the theme.
B) Select the BYO (Lightning Web Runtime) template and deploy custom- built Lightning Components.
C) Select the BYO (Aura) template and deploy a mix of custom- built Lightning Components with standard components.
D) Select the Help Center Experience Site template, and customise the theme.
5. A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide booking integration without custom coding. Which of the three functionalities is readily available with this functionality?
A) Ability/Request to update the contents of the documents before signing by the reviewer
B) Track the signed contract document and update the contract record status.
C) Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.
D) Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.
E) Send a contact document for review and signatures.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B,D,E |
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