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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Best Practices and Governance | 10% | - Public sector implementation best practices - Performance optimization - Accessibility and compliance standards |
| Implementation Considerations | 20% | - Security and compliance requirements - Data migration considerations - Integration patterns for government systems - User adoption strategies |
| Public Sector Data Model | 20% | - Constituent and household data model - Permit and license object relationships - Case and investigation management - Service territory and location-based services |
| Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning |
| Government Community Cloud | 20% | - Constituent engagement features - Permitting and licensing capabilities - Case management for government - GCC features and capabilities |
| Configuration and Customization | 15% | - Constituent engagement portal configuration - Lightning Experience customization - Workflow and approval processes - Reporting and analytics for public sector |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A public sector agency expects a large number of applications for a grants program. The agency wants to easily qualify and make decisions for applications based on certain conditions.
Which feature should be leveraged for this use case?
- A. Process Builder
- B. Apex Trigger
- C. Visual Flow
- D. Business Rules Engine
Correct Answer: D 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
A public sector entity is looking to implement an Emergency Response management package.
Which two features are available as part of the package for Volunteer Management?
- A. Chatbot for volunteers
- B. Volunteers can sign up for volunteer projects and can report time spent on volunteer activities
- C. Automatically update the number of registered volunteers and volunteers needed when shifts are canceled
- D. Volunteers can automatically claim reimbursements for the expenses.
Correct Answer: B,C 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
A government agency uses Public Sector Solutions to manage permits and grant approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.
In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?
- A. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.
- B. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.
- C. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.
- D. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.
Correct Answer: A 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
To allow a user to access the Public Sector Solutions Employee Experience pre-built application.
Which three permission sets need to be assigned?
- A. Employee Productivity Plus Access
- B. Employee Experience for Public Sector
- C. Employee Experience Community Access
- D. Public Sector Solutions User Access
- E. Employee Productivity Plus User Data Access
Correct Answer: A,B,C 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
Foodvania has adopted Agentforce Public Sector to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application.
What should the consultant recommend using?
- A. The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature and the procurement of an allotment of Experience Cloud licenses so as the recipients may review their applications status.
- B. The consultant should recommend the Grants Management product which includes the Grants Portal feature.
- C. The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature.
- D. The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
