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Cisco 642-467 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cisco Unified Communications Applications Architecture | - Identify Cisco Unified Communications application components - Understand application integration architecture - Plan application deployment |
| Topic 2: Cisco Unified Contact Center Express | - Implement scripts and workflows - Configure contact center components - Manage agents and resources |
| Topic 3: Troubleshooting and Maintenance | - Diagnose integration issues - Perform maintenance and upgrades - Monitor application health and performance |
| Topic 4: Cisco Unified Presence | - Configure user services and availability - Install and configure Cisco Unified Presence - Integrate presence services with Unified Communications |
| Topic 5: Cisco Unified Mobility and Messaging Applications | - Configure user access and services - Configure mobility features - Integrate messaging applications |
Cisco Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) Sample Questions:
Which three of the following Options should always be selected when configuring a SIP trunk for Cisco Unity Connection integration to Cisco Unified Communication Manager?
- A. Accept Out-of-Dialog REFER
- B. Accept Unisolicited Notification
- C. X.509Subject Name
- D. Enable Digest Authentication
- E. Accept Replaces Header
- F. Enable Application Level Authentication
- G. Accept Presence Subscription
Correct Answer: A,B,E 🗳️
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What is the next logical step in troubleshooting Cisco Unified Presence and Cisco Unified Personal Communicator in a live production environment if the Cisco Unified Presence System Troubleshooter and Server Health Tools do not help resolve the issue?
- A. Restart Cisco Unified Communications Manager.
- B. Uninstall and re-install Cisco Unified Personal Communicator.
- C. Enable tracing and use Cisco Unified RTMT to review the traces.
- D. Reset the Presence Gateway.
- E. Restart the Cisco Unified Presence server.
Correct Answer: C 🗳️
In the Chat feature in Cisco Unified Presence, which protocol is used for communication between clients?
- A. XCPP
- B. IRC
- C. XMPP
- D. XCP
- E. XMMP
Correct Answer: C 🗳️
Which of the following Cisco Unified Presence interfaces contains the Click to Call feature?
- A. Cisco Unified Application Environment
- B. IBM Lotus Sametime
- C. Cisco Unified Mobile Communicator
- D. Cisco Unified Expert Advisor
- E. Cisco Unified Personal Communicator
Correct Answer: E 🗳️
You are managing a Cisco Unity Connection server. You want to assign permissions to a junior administrator to manage call handlers and directory handlers on the Cisco Unity Connection server. Which role should you assign to the junior administrator?
- A. Audit Administrator
- B. Audio Text Administrator
- C. User Administrator
- D. Help Desk Administrator
- E. Greeting Administrator
- F. Remote Administrator
Correct Answer: B 🗳️
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