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Cisco 642-427 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Call Setup and Dial Plan Troubleshooting | 25% | - Globalized call routing and number transformation - Dial plan, route patterns, partitions, CSS, translation rules - Intrasite, intersite, and off-net call failures |
| Troubleshooting Methodology and Tools | 20% | - Systematic troubleshooting approach - Monitoring and diagnostic tools: RTMT, Serviceability, traces, logs, debugs |
| Integrated Solution Troubleshooting | 10% | - Unity Connection integration issues - Presence and IM service troubleshooting |
| Advanced Features and Applications | 20% | - Call Control Discovery (CCD) and SAF - Media resources, voice quality, and QoS issues - Extension Mobility Cross Cluster |
| CUCM and Registration Troubleshooting | 25% | - CUCM service availability and database replication - Gateway and trunk registration (SIP, H.323, MGCP) - Endpoint and IP phone registration issues |
Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:
Refer to the exhibit.
The exhibit shows the output of debug isdn q931. An inbound PSTN call was received by an
H.323 gateway that is configured in Cisco Unified Communications Manager. The call failed to ring extension 3001. If the phone at extension 3001 is registered and reachable through the gateway inbound CSS, which four actions can resolve this issue? (Choose four.)
- A. Configure a called-party transformation CSS on the gateway in Cisco Unified Communications Manager that includes a pattern that transforms the number from ten digits to four digits.
- B. Configure a voice translation profile in the H.323 Cisco IOS gateway with a voice translation rule that truncates the number from ten digits to four.
- C. Configure the Cisco IOS command num-exp 2288223001 3001 on the gateway ISDN interface.
- D. Configure a translation pattern in Cisco Unified Communications Manager that can be accessed by the phone CSS to truncate the called number to four digits.
- E. Configure the digit strip 4 on H.323 gateway in the Incoming Called Party Settings in Cisco Unified Communications Manager.
- F. Change the significant digits for inbound calls to 4 on the gateway configuration in Cisco Unified Communications Manager.
Correct Answer: A,B,E,F 🗳️
The intrasite link is down on the Cisco Unity Connection due to DNS problems.
Which two options restore the intrasite link? (Choose two.)
- A. Fix the DNS servers.
- B. Reboot the Cisco Unity Connection server.
- C. Synchronize voice names with the remote network.
- D. Enable the directory synchronization.
- E. Change the hostname from FQDN to IP address.
- F. Troubleshoot the external message store.
Correct Answer: A,E 🗳️
How an H.323 gatekeeper can assume which bandwidth that will be required by a G.729 call?
- A. 8 kbps
- B. 16 kbps
- C. 64 kbps
- D. 24 kbps
Correct Answer: B 🗳️
Under normal conditions, what is the Cisco default attenuation level on a gateway?
- A. -15
- B. 3
- C. 0
- D. -6
Correct Answer: C 🗳️
How does the echo canceller interpret a signal when the ERL value is too low?
- A. The echo canceller treats the signal as echo and applies the configured values.
- B. The echo canceller will apply the maximum echo-cancel coverage time to the signal to determine if this is echo or voice.
- C. The echo canceller considers the signal returning to the gateway as comfort noise generated during periods of silence and does not act on it.
- D. The echo signal retuning to the gateway is too loud and the echo canceller interprets it as normal voice instead of echo.
Correct Answer: D 🗳️
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