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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?

A) sysadm
B) reporter
C) system
D) auditor

2. A business using Avaya Proactive Contact with PG230 would like called parties to hear a specific message (message 4 - fwait3) while on hold during a warm transfer.
What are two correct configurations for this requirement? (Choose two.)

A) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" for transferring using the Native Voice and Data Transfer (NVDT) feature.
B) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using hookflash transfers.
C) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" when transferring using transfer trunks.
D) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using transfer trunks.
E) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using the NVDT feature.

3. Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)

A) Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
B) Static IP addresses are needed for supervisor workstations.
C) The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.
D) The APC server IP address is required for Proactive Contact Agent installation.
E) Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.

4. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Application Enablement Services (AES)
B) Communication Control Toolkit (CCT)
C) Telephony Server Application Programming Interface (TSAPI)
D) Telephone Application Programming Interface (TAPI)

5. The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?

A) getvar
B) netstat
C) sadc
D) vmstat

Solutions: