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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. From where can you run the backup complete system?

A) Campaign Analyst
B) Administrator Main Menu
C) Campaign Monitor
D) Supervisor Main Menu

2. Which three features are available in soft-dialer? (Choose three.)

A) Native Voice and Data Transfer (NVDT)
B) List Sharing
C) Agent Blending
D) Agent Owned Recall (AOR)
E) Wait For Beep Detection

3. A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)

A) The data pump is not running.
B) The service monitor is not running.
C) The logger is not running.
D) The HDSC system is not running.
E) The dccserver is not running.

4. Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)

A) dccs_logfile
B) account.log
C) soe_log
D) cron
E) cd.log

5. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) Message to be played when opt-out fails : 1
B) Opt-out Digit: 5
C) Opt out Digit: #
D) When an opt-out happens, transfer to .. : Transfer to a VDN
E) When opt-out happens, transfer to : Transfer to an outbound job

Solutions: