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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Overview of HP PPS ServiceOne Services | - ServiceOne Services customer engagement and management - ServiceOne Services operations and management - ServiceOne Services delivery and implementation - ServiceOne Services portfolio and offerings - ServiceOne Services sales process and tools |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?
A) Accidental Damage Protection
B) Defective Media Retention
C) Printer Installation
D) Asset Tagging
2. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)
A) HP Defective Media Retention
B) HP Post Warranty Care Pack
C) HP Maintenance Kit replacement
D) HP Refresh Services
E) HP Contractual Services
3. Which service is part of data and hardware protection?
A) Printer installation
B) Defective media retention
C) Maintenance kit
D) Onsite repair
4. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"
A) Defective Media Retention
B) Installation
C) Tracking and Recovery Services
D) Asset Tagging
5. Which statement is true?
A) No manufacturer can support HP devices better than HP.
B) HP provides the exact same service experience in more than 80 countries worldwide.
C) HP earned several recognitions for quality of support experience and excellence in operations.
D) More than 60% of customers rated the service provided by HP as excellent.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,E | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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