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Avaya 3312 Exam Syllabus Topics:

Topic	Details
Topic 1	Demonstrate how to identifying blocks in Service Creation Environment for a flow application Explain the purpose of thresholds within displays and reports
Topic 2	Describe the function of the Avaya Aura® Media Server Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent
Topic 3	Explain the different functions of the Contact Center Management (CCM) component Describe the difference between Call Presentation Class options
Topic 4	Describe the difference between the Webadmin login privileges and those of an admin user created by an administrator Describe the function of variables within the Service Creation Environment
Topic 5	Demonstrate the ability to create and interpret Service Creation Environment scripts Explain the functions of a skillset and how and where they are used
Topic 6	Demonstrate how to create a script that anticipates unforeseen events and unscheduled closures Describe and implement the components of Access and Partition Management
Topic 7	Demonstrate knowledge of the Configuration tool for bulk loading Contact Center Data Explain the functions within the Configuration Component
Topic 8	Demonstrate a knowledge Service Creation Environment intrinsics and expression Interpret graphical or tabular displays

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21488

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