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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Systems and Infrastructure Management | - Infrastructure components and lifecycle - Operations and maintenance management |
| Topic 2: Information Security and Risk Management | - Risk assessment fundamentals - Security policies and compliance |
| Topic 3: IT Financial and Strategic Management | - IT budgeting and cost management - Alignment of IT strategy with business goals |
| Topic 4: IT Management Fundamentals | - IT organizational structures and roles - IT governance principles |
| Topic 5: Project and Service Management | - IT service management concepts (e.g., ITIL basics) - Project lifecycle and methodologies (e.g., Waterfall, Agile) |
WGU Information Technology Management QGC1 Sample Questions:
1. Which customer relationship management (CRM) feature supports efforts to keep existing customers over time?
A) Campaign scheduling
B) Experience monitoring
C) Lead qualification analysis
D) Invoice scheduling
2. Which Information Technology Infrastructure Library (ITIL) stage is responsible for ensuring IT services are prepared to meet business objectives?
A) Continual service improvement
B) Service transition
C) Service design
D) Service operation
3. What is a benefit of unified communications?
A) Enhanced collaboration
B) Centralized billing support
C) Increased storage capacity
D) Faster access to resources
4. An organization wants to simulate how a product will perform under various conditions before it is built.
Which type of software supports this need?
A) Asset management
B) Predictive analytics
C) Computer-aided engineering
D) Supply chain management
5. A director of software development observes friction between various team members. How should the director alleviate team friction?
A) Ask each team member to provide weekly feedback via email
B) Provide a public forum for anonymous feedback
C) Nurture competition among team members
D) Create a culture of showing appreciation
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
