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Microsoft 70-271 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing and Troubleshooting Access to Resources | 20% | - Offline files synchronization - Manage file and folder permissions - Configure and troubleshoot shared folders - Connect and troubleshoot local/network printers |
| Topic 2: Installing a Windows Desktop Operating System | 20% | - Post-installation configuration and updates - Upgrade from previous Windows versions - Perform and troubleshoot unattended installation - Perform and troubleshoot attended installation |
| Topic 3: Troubleshooting Network Protocols and Services | 20% | - Name resolution (DNS, WINS) - TCP/IP configuration and connectivity - Internet Explorer configuration - Remote access and connections - Remote assistance and tools |
| Topic 4: Configuring and Troubleshooting Hardware Devices and Drivers | 20% | - Display and video settings - Input/output and peripheral devices - Storage devices and disk management - Device drivers and resource conflicts - Power management and ACPI |
| Topic 5: Configuring and Troubleshooting the Desktop and User Environments | 20% | - User profiles and desktop settings - System startup and logon issues - Security and local policy - Local users and groups - Performance monitoring and optimization |
