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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP BSM Overview and Value Proposition | 25% | - HP BSM architecture and components - Value propositions for IT executives and stakeholders - Business Service Management concepts - Competitive differentiators |
| Topic 2: Customer Challenges and Solution Alignment | 25% | - Mapping challenges to BSM capabilities - Business and IT operational challenges - ROI and business benefit communication |
| Topic 3: Selling and Qualification Process | 20% | - Positioning and closing strategies - Identifying opportunities and customer personas - Discovery and qualification questions |
| Topic 4: BSM Solution Areas | 30% | - Network Management - Operations Bridge and integration - Application Performance Management - Systems and Infrastructure Management - Service Intelligence and Analytics |
HP Selling HP BSM Solutions Sample Questions:
1. What is a CIO's primary responsibility?
A) aligning IT Services with the business needs and goals of the company
B) amortizing hardware expense costs
C) providing in-depth Service Desk analytics
D) providing performance test metrics that add value to the business
2. Which capabilities of the BSM Network Management solution help customers achieve their goals? (Select two.)
A) faster problem resolution, freeing up resources for other priority projects
B) consolidation of multiple tools to reduce cost
C) real user monitoring
D) business process testing and reporting
E) cross-domain event tracking and management capability
3. Which statement best links a customer problem to a solution capability for the entire BSM solution?
A) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
B) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
C) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
D) Problem: determining which events matter and which are just "noise" Solution: Operations Manager (i)
4. Which key customer persona is most likely associated with and involved in Application Performance management?
A) Chief Marketing Officer
B) Senior Project Manager
C) Quality Assurance Director
D) Director of Operations
5. Which HP value statement will best resonate with the personas involved in application performance management?
A) Our performance management solution guarantees an error free, heterogeneous application that spans network silos.
B) Our performance management solution optimizes and consolidates tools with the ability to manage most complex heterogeneous environments from a single solution.
C) Our performance management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
D) Our performance management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,E | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
