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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Standard Reporting Tools
|
| Service Processes and Case Management | - Incident and Queue Management
|
| Service Center Configuration and Setup | - User Authentication and Access
|
| API and Integration | - JavaScript API Events
|
| User Interface Customization | - Browser UI Design
|
Oracle Service Center 2021 Implementation Essentials Sample Questions:
1. How frequently does Oracle release a new version of a product?
A) Once in six months
B) Every month
C) Once in three months
D) Once in four months
2. Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?
A) Transactional survey in rules
B) Website link survey
C) Polling survey
D) Broadcast survey
3. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
A) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
B) You can change the default value to 60 minutes by using File > Options > Session Expiration.
C) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
D) Because the system default is 15 minutes, it cannot be changed.
4. Which two statements are true about Oracle Service Cloud accelerators?
A) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
B) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
C) Theyare available at http://www.oracle.com/technetwork.
D) The source files for all listed accelerators are available for download.
E) Oracle provides supportfor all accelerators.
5. Which four statements are true about reports?
A) Published reports can be modified.
B) Reports are not common across the interface.
C) All the permissions from an imported report remain unchanged after an export.
D) Reports are shared between interfaces.
E) The owner of a report remains the same even if the report is imported by some other user.
F) After a report is published, the report data remains unchanged even as the knowledge baseis updated.
G) Reports must be exportedmanually in all interfaces.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A,B | Question # 5 Answer: A,B,C,G |
