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ISQI CTFL-UT Exam Syllabus Topics:

ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

Question 1

What's the difference between an informal usability review and an expert usability review?

A. An expert usability review is a formal review, not an informal review
B. Contrary to an expert review, an informal usability review is based on opinion
C. No formal usability qualifications are required for an informal usability review
D. An informal review only requires one reviewer

Question 2

You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?

A. Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!
B. Which mobile operating system do you prefer?
C. Enter the item number "1469483" in the search box and click "OK". Put the first item in the cart by clicking "add to bag". Then, click on "checkout" in order to start the order process. After that, fill in the form and click on "submit".
D. Put the first phone you find in your shopping cart!

Question 3

The usability team has written a usability test report. The report has the following structure:
Executive summary (1 page)
Table of contents (1 page)
Findings and recommendations (5 pages)
Objectives (2 pages)
Purpose (2 pages)
Contacts (1 page)
Which best practice does this usability test report violate?

A. The report makes use of usability jargon
B. The report misses positive findings
C. The report misses a description of the evaluation method
D. The report is too long

Question 4

Which of the following is the correct distinction between formative and summative usability evaluation?

A. Summative evaluations mostly rely on experts, formative evaluations require users
B. Summative evaluations focus on improvement, formative evaluations assess the outcome
C. Summative evaluations assess the outcome, formative evaluations focus on improvement
D. Summative evaluations mostly rely on user tests, formative evaluations require experts

Solutions: