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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Smarter Commerce capabilities are packaged and delivered as what?

A) A single, high-value, shrink-wrapped, solution for commerce.
B) Middleware components requiring additional business function software.
C) Software, hardware, and services to deliver specific business process capabilities which support each phase of the commerce cycle.
D) A simple monolithic application for each phase of the commerce cycle.

2. What can service scheduling include?

A) All of the above.
B) Delivery
C) Service
D) Credit

3. The 'Sell' customer interaction platform provides capabilities for all but which of the following?

A) Extended brand experience.
B) Customer data mining.
C) Cross-channel commerce.
D) Complex B2B sales processes.

4. What are Smarter Commerce 'Buy' Offerings focused on?

A) Visibility and optimization in the supply chain.
B) Effective 1:1 marketing to facilitate customer purchase decisions.
C) Buy online, pick-up in the store (BOPIS).
D) Customer buying patterns.

5. One key capability required for effective service delivery scheduling is?

A) Cross-partner coordination/ management
B) Multi-channel selling
C) Cross-docking to achieve supply chain service levels
D) Network optimization

Solutions: