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How much 500-052 Exam Cost
The price of the 500-052 exam is $150 USD.
Cisco 500-052 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Agent and Desktop Integration | - Cisco Finesse configuration - Supervisor and reporting tools - Agent skill-based routing |
| Administration and Troubleshooting | - Common deployment issues and resolution - Monitoring and logging - System administration tasks |
| Call Routing and Call Flows | - Dial plan integration - Contact service queues and triggers - Basic and advanced call routing concepts |
| IVR and Scripting | - IVR call flow design - Prompt management and localization - Cisco Unified CCX scripting fundamentals |
| UCCX Architecture and Components | - Integration with Cisco Unified Communications Manager (CUCM) - Cisco Unified Contact Center Express architecture overview - System sizing and deployment models |
