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Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:

1. Was ist die Mindestkonfiguration von IP Office, um Cradle-to-Grave-Berichte für jeden Anruf zu unterstützen?

A) Essential Edition mit einem externen PC zum Ausführen von Avaya Call Reporting und einer IP Office CTI-Lizenz
B) Preferred Edition mit VMPro und einer IP Office CTI-Lizenz
C) Essential Edition mit einem externen PC zum Ausführen von Avaya Call Reporting
D) Preferred Edition mit VMPro

2. Woher werden in Avaya Contact Center Select Social-Media-Daten in den Agenten-Desktop geladen?

A) Die Communication Control Toolkit-Datenbank
B) Die Contact Center Multimedia-Datenbank
C) Die Contact Center Manager Server-Datenbank
D) Die Contact Center Manager-Verwaltungsdatenbank

3. Ihr Kunde möchte Wallboards erstellen.
Was ist neben der Basic Avaya Call Reporting-Lizenz erforderlich, um Wallboard-Vorlagen bereitzustellen?

A) Sprachaufzeichnungsbibliothek
B) Echtzeit
C) Benutzerdefinierte Berichte
D) Agenten-Dashboards

4. Siehe Szenario: H&H-Ticket.

Sie entwerfen eine Lösung für H&H Ticket. Der Kunde verwendet eine gehostete Konferenzlösung mit maximal 100 Moderatoren. Sie müssen Antworten auf mehrere Fragen kennen, um die Kosten abzuschätzen oder den Gastgeber/Moderator einzurichten. Im System. Sie haben ihnen gesagt, dass das Avaya-Modell einfacher ist.
Welche drei Fakten müssen Sie kennen, um eine Kostenschätzung für eine vergleichbare standortbasierte Lösung zu ermitteln? (Wählen Sie drei aus.)

A) Ob sie eine Aufzeichnung benötigen
B) Ob sie Web-Collaboration benötigen
C) Es sind keine zusätzlichen Informationen erforderlich
D) Die Anzahl der Teilnehmer-.
E) Die Anzahl der Konferenzen pro Monat

5. Welche Agentenanwendung verwendet die Communication Control Toolkit (CCT)-Funktion in Avaya Contact Center Select (ACCS)?

A) Anzeige des Agenten-Desktops
B) Avaya Communicator
C) one-X-Agent
D) Avaya Agent Desktop

Solutions: