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When it comes to the topics included in the exam syllabus, they relate to the four knowledge areas and focus on the objectives mentioned below:
The architecture of the Avaya IP Office Platform
- Evaluating the IP Office's applications and requirements.
- Identifying the best-tailored approach for a particular customer requirement.
- Specifying system’s specifications based on a customer situation.
- Versions and options of the IP Office Platform.
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Who should take the 78200X exam
The Avaya IP Office Platform Configuration and Maintenance 78200X Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as Avaya IP Office Platform Configuration and Maintenances. There is no such prerequisite but still, the candidate should have some experience or knowledge
- Intermediate knowledge of Session Internet Protocol (SIP)
- Intermediate knowledge of Voice over IP (VOIP) technology.
- AIPS-4000 IP Office™ Platform credential
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22213
Avaya 78200X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System & User Configuration | 25% | - Endpoint configuration: digital, SIP, soft clients - System settings, time, network and security - Management interfaces: Manager, Web Manager, System Status Application - User, extension, group and call routing configuration |
| Maintenance, Troubleshooting & Upgrades | 15% | - Backup, restore and software updates - System monitoring, logs and diagnostics - Common issues and resolution procedures |
| Installation & Implementation | 20% | - Initial system setup and configuration - IP Office Server Edition deployment - IP500 V2 hardware installation |
| Application & Feature Configuration | 20% | - Voicemail Pro configuration - One-X Portal and unified communications - ARS, short codes, hunt groups and automated attendants |
| Platform Architecture & Requirements | 20% | - System sizing and requirements for customer scenarios - Licensing and activation - Platform versions, options and specifications |
