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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
B) KPIs track project success and if the promised value is delivered.
C) KPIs take a long time to implement in a GUI so they must be defined early in the project.
D) KPIs document the solution performance and indicate whether hardware needs to be upgraded.

2. The customer has a period in the year where a change freeze is forced in their IT environment. How can this be forced using IBM SmartCloud Control Desk?

A) A change implementation window can be created for the change freeze.
B) A blackout period can be created for the change freeze.
C) The Bulletin Board can be used to advertise the change freeze.
D) A change window can be created for the change freeze.

3. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
B) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
C) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
D) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.

4. A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A) Incident management
B) Compliance management
C) Lifecycle management
D) Event management

5. Which process tool can be used to align ITIL processes with Tivoli products?

A) IBM Rational Unified Process
B) IBM Tivoli Unified Process
C) IBM Tivoli Educator Process
D) IBM Process Alignment Product

Solutions: