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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Channel Strategy | 10% | - Channel naming conventions and structure - Apply use cases and best practices - Design channels for collaboration and workflows |
| Discovery | 10% | - Assess organizational readiness - Gather and analyze client requirements - Communicate Slack value proposition |
| Policies and Settings | 22% | - Identity and access management - Security and compliance configurations - Analytics and dashboard usage - Slack Connect and app approval settings |
| Delivery and Migration | 17% | - Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities |
| Learning and Enablement | 18% | - Design training programs for users and admins - Create learning materials and resources - Support adoption and troubleshoot issues - Plan and execute rollout strategies |
| Governance Structure | 8% | - Establish governance policies - Manage workflows and processes - Define admin and owner roles |
Salesforce Certified Slack Consultant Sample Questions:
1. How often should you recommend that your client conduct a guest and channel clean-up?
A) Weekly
B) Monthly
C) Annually
D) Ad-hoc
2. Betalog Corp is planning a grid launch with three workspaces. They would like a default announcement channel for all members in the grid.
What guidance can you provide Betalog's Slack admins to meet their requirement?
A) Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.In the workspace settings, make it a default channel.
B) In org settings, create a channel and make it a default org-wide channel. Add the channel to the other two workspaces.
C) In org settings, create a channel and make it a default channel. Add all three workspaces to the channel.
D) Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.
In org settings, make it a default channel.
3. What is one possible reason a client would pursue a grid migration?
A) To be able to use Slack Connect with external organizations
B) To enable Slack workflows and integrations
C) To enable a common set of policies & settings for all workspaces in a grid
D) To migrate one grid instance into another grid instance
4. Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?
A) Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
B) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
C) Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
D) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
5. Your client is trying to add a custom field for all members to add their favorite dessert in Slack profile.
How would you recommend they set up this field?
A) In their IDP, add a field "Favorite Dessert". Edit the field to update from SCIM and publish the changes.
B) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from API and publish the changes.
C) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Publish the changes.
D) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from SCIM and publish the changes.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
