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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Data Management | 20% | - Data Management
|
| Topic 2: Solution Design | 32% | - Industries Common Features
|
| Topic 3: Analytics and Reporting | 15% | - Data Insights
|
| Topic 4: Nonprofit Implementation Strategy | 11% | - Nonprofit Business Processes
|
| Topic 5: Nonprofit Cloud Setup | 22% | - Feature Enablement
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
Question 1
A nonprofit organization needs to organize a portfolio of major donation prospects based on the prospect status to engage the most promising relationships. Which Nonprofit Cloud feature should the organization use?
A. Contact Profiles
B. Action Plans
C. Actionable Lists
Question 2
Which Nonprofit Cloud feature can a consultant use to create rollups to display donor giving history?
A. Donor Giving Summary and Data Processing Engine
B. Declarative Lookup Rollup Summaries
C. Business Rules Engine
Question 3
A nonprofit fundraiser notices that some of the NPSP calculated donation summary fields on the Contact and Account records are displaying incorrect values when compared to the donations recorded for each donor.
What are three items the consultant should review to troubleshoot the issue? (Choose 3)
A. Opportunity Stages
B. Campaign Hierarchy28
C. Salesforce Optimizer report
D. Customizable Rollups
E. NPSP Health Check27
Question 4
A nonprofit offers courses that grant teachers credit toward maintaining their teaching certification. Teachers can enroll in an annual cohort to complete the course modules together. The nonprofit needs to track the courses each teacher completes and the credits awarded to them. Which solution should a consultant recommend?
A. Self-Service Portal
B. Service Cloud
C. Engagement Plans
D. Program Management Module
Question 5
A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points and by defining specific goals with user stories. What are two components of a user story the nonprofit should consider? (Choose 2)
A. Include configuration instructions on each story.
B. Assign a priority to each story.
C. Align each story to the implementation vision.
D. Associate an epic to each story.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A,D,E | Question 4 Answer: D | Question 5 Answer: B,C |
