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Microsoft MB2-185 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Interface Customization | 20% | - Modifying forms and views - Creating custom fields and picklists - Customizing navigation and site map |
| Topic 2: Microsoft CRM Architecture | 20% | - Metadata and security model - Platform and database layers |
| Topic 3: Workflow and Business Rules | 15% | - Designing and activating workflow rules - Automating business processes |
| Topic 4: Entity and Attribute Customization | 25% | - Creating and modifying entities - Relationships between entities - Defining attributes and data types |
| Topic 5: Deployment and Maintenance | 20% | - Troubleshooting customization issues - Publishing changes - Exporting and importing customizations |
