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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Continual Improvement | - Improvement Activities
|
| Topic 2: Implementing an SMS Based on ISO/IEC 20000 | - Service Management Processes
|
| Topic 3: Service Management System Requirements | - ISO/IEC 20000 Requirements
|
| Topic 4: Planning an SMS Implementation | - Implementation Planning
|
| Topic 5: Fundamental Principles and Concepts of Service Management Systems | - Service Management System Concepts
|
| Topic 6: Preparation for Certification Audit | - Certification Readiness
|
| Topic 7: Monitoring and Measurement of an SMS | - Performance Evaluation
|
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
1. Based on scenario 2. which principle of information security was NOT compromised by the attack?
A) Confidentiality
B) integrity
C) Availability
2. The application used by an organization has a complicated user interface. What does the complicated user interface represent in this case?
A) An extrinsic vulnerability, since it is fin external factor that impacts the asset
B) An intrinsic vulnerability, since it is a characteristic of the asset
C) A type of threat, since it may result in an unwanted incident
3. What is the most important asset to Socket Inc. associated with the use of cloud storage? Refer to scenario 5.
A) IT provided network drives
B) Customers' personal data
C) Employees with access to cloud storage files
4. An organization has established a policy that provides the personnel with the information required to effectively deploy encryption solutions in order to protect organizational confidential data. What type of policy is this?
A) Topic-specific policy
B) High-level topic-specific policy
C) High-level general policy
5. What should an organization demonstrate through documentation?
A) That the distribution of paper copies is regularly complete
B) That Its security controls are implemented based on risk scenarios
C) That the complexity of processes and their interactions is documented
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
