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HP HP2-B119 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Remote Monitoring & Service Delivery | 15% | - Implementation and onboarding process - Supplies fulfillment and proactive support - HP Remote Monitoring technology and functions |
| Sales Process & EMEA-Specific Considerations | 10% | - Proposal development and closing strategies - EMEA region market and compliance requirements - Partner tools and resources for sales |
| pMPS Contract Structure & Pricing | 20% | - Contract renewal and modification options - Contract terms, duration and billing models - Cost-per-page, base fee and additional services |
| Customer Needs Analysis & Solution Design | 30% | - Assessing costs, productivity and security needs - Designing appropriate pMPS contract models - Identifying customer printing environment requirements |
| HP pMPS Overview & Value Proposition | 25% | - Business benefits and value for customers - Differentiation from competing solutions - Introduction to HP pMPS (print Managed Print Services) |
HP Selling HP EMEA pMPS Sample Questions:
1. What are the four categories of HP imaging and printing solutions strategy?
A) manageability, security, mobility, and workflow
B) optimization, management, improvement, and version control
C) document management, version control, workflow improvement, and fleet management
D) courtesy, security, integrity, and robustness
2. Which statements best describe the HP Service Portal? (Select two.)
A) It is a website explaining the services available with HP pMPS.
B) It is a website for maintaining the remote monitoring software.
C) It is used by the customer or the partner's help desk as a remote diagnostic tool for fault detection.
D) It is a website where the customer can view detailed information about the fleet under its HP pMPS contract.
E) It is a website where the partner can view all details regarding their HP pMPS contracts, including detailed information about the printers under management.
3. How are the costs of the Remote Monitoring appliance hardware added to a pMPS contract?
A) Remote monitoring does not require any hardware.
B) The customer must order the hardware separately.
C) Remote monitoring hardware is added to all deals by default.
D) The hardware is added automatically for base + click and cost per page deals.
4. Which task can an administrator accomplish using the HP Embedded Web Server?
A) Configure security settings on 35 devices at the same time.
B) Host a company website on the Internet.
C) Edit the content of a print job.
D) Configure device security features.
5. Who provides the contract number for a new deal?
A) The HP sales representative provides a unique number per deal.
B) The HP Deal Support Center provides the number by phone per deal.
C) The HP local delivery contact provides the number during the handover meeting.
D) The partner selects the number according to specified rules defined by HP.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,E | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |
