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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of engagements can action maps initiate?
(Choose two)
Response:

A) Web chat
B) Content offer
C) Email routing
D) Agent voicemail

2. What are two ways to limit when an action map triggers?
(Choose two)
Response:

A) Time-based rules
B) Engagement server latency
C) Outcome score thresholds
D) Visitor's screen resolution

3. Which metric helps identify how well an action map performs in influencing outcomes?
Response:

A) Visitor page views
B) Skill evaluation ratio
C) GPR confidence score
D) Offer conversion rate

4. What are two common approaches used to structure a GPR comparison test?
(Choose two)
Response:

A) Agent clustering model
B) Longitudinal performance tracking
C) Random agent group exclusion
D) A/B testing model

5. After a successful test and validation, how is Predictive Routing activated in Genesys Cloud CX?
Response:

A) Assigning GPR permissions to agents
B) Through API integration with the IVR
C) By toggling the activation switch on the queue configuration page
D) Migrating all calls to Genesys Messenger

Solutions: