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CompTIA FC0-U51 Exam Syllabus Topics:

Topic	Details
Software 21%
Compare and contrast common operating systems and their functions and features.	1.Types Mobile Apple iOS Android Windows phone Blackberry Workstation Windows Mac Linux Chrome OS Open source vs. commercial 2. Software compatibility for different OS types and versions 3. Awareness of hardware compatibility for OS support 32-bit vs. 64-bit operating systems 4.Basic functions of an operating system Interface between user and machine Coordination of hardware components Provides environment for software to function Monitors system health and functionality Displays structure/directories for data management
Identify common programs, applications and their purpose.	1.Types Productivity software Word processing Spreadsheet software Email software Basic database software PDF viewers/creators Presentation software Desktop publishing software Personal information manager Remote desktop software Collaboration software Online workspace Document storage/sharing Screen sharing software Video conferencing software Instant messaging software Email software Utility software Anti-malware Software firewalls Diagnostic/maintenance software Compression software Specialized software CAD Graphic design Medical Scientific Financial Gaming Entertainment Open source vs. commercial 2.Platforms Mobile Desktop Web-based 3.Common file types Documents txt rtf doc/docx xls/xlsx ppt/pptx pdf Audio mp3 wav flac aac m4a Images jpg gif tiff png bmp Video mpg mp4 flv wmv avi Executables exe msi app bat scexe Compression formats rar tar zip dmg iso 7zip/7z gzip/gz jar
Given a scenario, use software management best practices.	1.Install/uninstall OS features Applications Drivers 2. Patching/updates for OS, drivers, applications and security software Scheduling Frequency Automatic updates 3. Software version identification and compatibility 4. Licensing Product keys Single/multi-license
Identify the following alternative technologies and their purpose.	1.Virtualization Physical machine vs. virtual machine 2.Cloud computing Streaming media (audio/video) 3. Web applications 4. VoIP 5. Telepresence 6.Gesture-based interaction Swiping Pinch-to-zoom Kinetics
Explain the basic software features and functions of wireless devices.	1. Unlocking/security2. Bluetooth pairing Hands-free Data transfer 3.Wireless connection setup Verify wireless capabilities Turn on WiFi Locate SSID Enter wireless password (if applicable) Verify Internet connection 4.Email configuration POP3 IMAP SMTP 5.Screen orientation 6.Synchronization configuration 7.Airplane mode 8.Stores for mobile applications
Hardware 18%
Identify basic wired and wireless peripherals and their purpose.	1.Output devices Printer Laser Inkjet Thermal Display devices Flatscreen CRT Projector Speakers 2.Input devices Keyboard Pointing devices Mouse Touchpad Joystick Stylus pen Trackball Scanner Microphone Webcam 3.Input and output devices Fax External storage devices Flash drive External hard drive CD/DVD/Blu-ray Network attached storage Memory card Mobile media players Smartphone Touchscreen display
Compare and contrast common computer connector types.	1.Video VGA DVI HDMI Display port/Thunderbolt USB S-video Component - RGB 2. FireWire 3.eSATA 4. Thunderbolt 5. USB 6. PS/2 7. Parallel 8. Serial 9. RJ-45 10. RJ-11 11. Audio 12. Power AC/DC
Identify the purpose of internal computer components.	1. CPU2. Power supply 3. RAM 4. Storage Optical drive Hard drive Solid state drive 5.Expansion cards Video card Audio card Network card Modem 6. Motherboard/mainboard 7. System cooling Case fans CPU fans Liquid cooling
Security 21%
Define basic security threats.	1.Malware Virus Trojan Spyware Ransomware 2.Phishing 3.Social engineering 4.Spam 5.Password cracking 6.Physical security Hardware theft Software/license theft Shoulder surfing Dumpster diving
Given a scenario, use security best practices.	1.Password management Password complexity Change default passwords Password confidentiality Password expiration Password reuse Awareness of single sign-on 2.Device hardening Disable unused features Disable Bluetooth Disable NFC Timeout/lock options Enable security software/features Software firewall Anti-malware Encryption options 3. Open WiFi vs. secure WiFi 4. Multifactor authentication 5. Suspicious emails Attachments Hyperlinks 6. Act on security software alerts 7. Admin vs. user vs. guest account
Given a scenario, use web-browsing best practices.	1.Recognize a secure connection/website https lock symbol 2. Recognize invalid certificate warnings 3. Recognize suspicious links 4. Recognize suspicious banner ads 5. Recognize adware symptoms Constant popups Home page redirection Search engine redirection 6. Limit the use of Personally Identifiable Information (PII) 7. Update browsers and plugins Avoid use of legacy browsers 8. Disable unneeded/suspicious browser plugins, toolbars and extensions 9. Disable autofill forms/passwords 10. Clear browser cache/history/cookies 11. Recognize untrusted source warnings 12. Risks of using public workstations
Networking 16%
Given a scenario, set up and configure a basic SOHO router (wired/wireless).	1. Verify wired connection, if applicable2. Set WEP vs. WPA vs. WPA2 3. Change SSID from default 4. Apply a new wireless password 5. Change admin password for router 6. Connect to the new network 7. Verify Internet connectivity 8. Update firmware if necessary
Compare and contrast cellular, wireless and wired data connections.	1. High vs. low mobility2. High vs. low availability 3. High vs. low throughput/bandwidth 4. High vs. low reliability 5. Connection delay 6. Number of concurrent connections 7. Levels of security
Compare and contrast different methods of sharing and storage.	1.HTTP vs. HTTPS Browser-based file downloads 2. FTP vs. FTPS vs. SFTP 3. Local vs. hosted storage Cloud-based services Cloud-based collaborative applications Cloud-based storage File and print sharing Workgroup Homegroup Network drives Network attached storage Direct attached storage External hard drives 4.Peer-to-peer Local ad hoc network Bluetooth sharing Direct link (PC-to-PC) Online peer-to-peer network 5.Network vs. local printing USB Wireless/wired network
Basic IT Literacy 24%
Perform appropriate steps to set up a basic workstation.	1. Plug in cables2. Power on computer 3. Follow initial operating system setup wizard Localization settings Screen resolution Audio settings 4. Install security software 5. Configure peripherals (if applicable) 6. Uninstall unneeded software (if applicable) 7. Configure and verify Internet connection 8. Install additional software (if applicable) 9. Run software and security updates 10. Other user accounts (if applicable) 11. Basic cable management
Explain the basic methods of navigating an operating system.	1. Executing programs2. Difference between shortcuts and files 3. Manipulating files Open Edit Save Move Copy Cut Paste Delete Rename 4. Read-only vs. modifiable files 5. Navigate a file structure 6. Search, sort and display files 7. Create screen captures 8. Navigate with hot keys 9. Folder and file size 10. Accessibility options 11. Folder and file permissions
Given a scenario, implement basic support concepts.	1.Check for external issues Loose cables/connections Power Physical damage 2. Manufacturer documentation 3. Manufacturer websites 4. Technical community groups 5. Internet search engine 6. Contact technical support
Explain basic backup concepts.	1. Importance of backups2. Scheduling 3. Frequency 4. Storage mediums Locally attached storage Offsite/cloud-based Network-attached storage 5.Backup verification and testing
Describe the importance and impact of various environmental and safety concepts.	1.Proper disposal methods RoHS CRT monitors Scanners Batteries Ink/toner Hard drives 2.Power Energy-efficient devices Power profiles Power options Sleep/hibernation UPS vs. surge protector vs. power strip Power limitations International power differences 3.Device placement Airflow Humidity Temperature Dust accumulation EMI 4. Electrostatic discharge concepts 5. Ergonomic concepts Proper keyboard and mouse placement Sitting positions Monitor level placement 6.Follow manufacturer safety guidelines

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