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SAP C_TCRM20_60 Braindumps - in .pdf Free Demo

  • Exam Code: C_TCRM20_60
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
  • Last Updated: Aug 22, 2026
  • Q & A: 100 Questions and Answers
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  • Exam Code: C_TCRM20_60
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
  • Last Updated: Aug 22, 2026
  • Q & A: 100 Questions and Answers
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SAP C_TCRM20_60 Exam Syllabus Topics:

SectionObjectives
Topic 1: Marketing- Campaign management
  • 1. Segmentation and target groups
    • 2. Campaign execution basics
      Topic 2: Sales Functionality- Sales processes
      • 1. Opportunity management
        • 2. Lead management
          • 3. Quotation and order processing
            Topic 3: Service Management- Customer service processes
            • 1. Service order handling
              • 2. Service requests and incidents
                Topic 4: Interaction Center- Call center processes
                • 1. Agent desktop usage
                  • 2. Customer interaction handling
                    Topic 5: Master Data Management- Business partners
                    • 1. Customer and contact data structure
                      • 2. Account and partner relationships
                        Topic 6: SAP CRM Overview- CRM architecture and components
                        • 1. SAP CRM system landscape
                          • 2. Integration with SAP ERP

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