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The Beryl Institute Certified Patient Experience Professional Sample Questions:
1. Which should be the FIRST step in implementing a bedside shift report as a new process?
A) Providing education to staff about how to do shift report at the bedside
B) Having nurses commit in writing that reports will occur at the bedside
C) Mandating the expectation that shift report must occur at the bedside every time
D) Establishing with staff why they need to change their current practice
2. Some important topics to consider in building effective cultural competence learning opportunities include all of the following EXCEPT:
A) Working effectively in diverse teams.
B) Full knowledge of cultural practices and beliefs.
C) Effective cross-cultural communication.
D) Supervising a multicultural workforce.
3. Which is the MOST important element to consider when selecting a patient experience survey vendor for an organization?
A) Use of externally validated and reliable survey instruments
B) Pricing of the vendor ' s services
C) Use of the vendor by competitors
D) Ability to provide reliable longitudinal data
4. Which is the MOST important element in achieving an exceptional patient experience?
A) Technological advances
B) Community engagement
C) Financial resources
D) Employee engagement
5. A patient experience professional is meeting with a group of front-line nurses on a medical/surgical unit to identify why they are having difficulty hourly rounding on their patients. Which process improvement tool should be used to determine the root cause?
A) An inter-rater reliability tool
B) A Six Sigma control plan
C) A "5 Whys" exercise
D) A regression analysis
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |
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