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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Which one of the following troubleshooting and diagnostic tools available for customers, is designed to primarily help answer questions and gather data for support personnel.

A) IBM Electronic Knowledge Database
B) IBM Software Assistant
C) IBM Assist on Site
D) IBM Support Assistant

2. Refer to the Exhibit.
In CallCenter.the VM ID and node fields are set on the options notebook registration tab.
What is the purpose of these fields?
They are used for:

A) an email address to send notification when password is locked.
B) CallCenter to authenticate at the login time.
C) RETAIN Notify to send Problem Management Report (PMR) notification.
D) notification to the resolution team on critsit PMRs

3. Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?

A) Test Case
B) Transaction data
C) Target
D) Transfer

4. A Level 1 support professional would like to be kept informed of product-specific news or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts)and downloads, and drivers. What is the advantage of the My Support webpage?
The information:

A) can be personalized.
B) can be animated like a Power Point presentation.
C) will be translated to the National Language.
D) can be refreshed to always show current information.

5. A L1 support professional receives a new Problem Management Report (PMR) and the
Next Queue field has not been set. What should be inserted into the Next Queue field?

A) nothing, the Next Queue will be filled in by the BackEnd
B) the Front End monitored queue
C) the Back End monitored queue
D) nothing, the Next Queue field is only used for escalation

Solutions: