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IBM Information Management Front End Tools and Processes Sample Questions:

1. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) close the PMR adding NCDNS in the header to indicate non-problem PMR
B) open an Enhancement Request for each product in the portfolio
C) contact the Country On-Site services team advising of the opportunity
D) raise a new PMR for each application and environment and requeue appropriately

2. What is the OneTeam transfer criteria for PMRs based upon?

A) international research and management estimation
B) customer feedback and PMR volumes
C) service objectives and GTS targets
D) sales requirements and metrics

3. Which actions can customers perform using the Electronic Service Request tool?

A) open, requeue and close their PMRs
B) open and close their PMRs
C) open and escalate their PMRs
D) open, update or search for their PMRs

4. If the OneTeam format alter is 1654 for your geography. What would be the command to report FA 1654 on a PMR managed by RETAIN?

A) type p;1654
B) type fa and fill in the format alter number with 1654
C) type format alter and insert1654
D) typefa 1654

Solutions: