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7491X Exam topics
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- Create and test call vectors.
- Review primary call center components, concepts, and terms.
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces.
- Describe Avaya's call center applications used with Avaya Aura Call Center Elite.
- Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager.
- Demonstrate how to perform an initial call center configuration.
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Avaya 7491X Exam Syllabus Topics:
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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21554
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