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Avaya 72201T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Session Manager | 20-25% | - Entity and adaptation module configuration - SIP routing and policy management - Session routing and dial patterns - SIP entities and connections - Session Manager architecture |
| Topic 2: Avaya Aura Communication Manager | 25-30% | - Call routing and translation - System parameters and defaults - System administration tasks - Station and line administration - Feature management and configuration - Communication Manager architecture |
| Topic 3: Avaya Aura Architecture and Platform Overview | 10-15% | - Platform positioning and integration - System Manager role and functionality - Avaya Aura Architecture components - Core element relationships |
| Topic 4: Avaya Aura System Manager | 15-20% | - User and element management - System Manager functions - Inventory management - Certificate management - Software and maintenance management |
| Topic 5: Troubleshooting and Support | 10-15% | - Performance troubleshooting - System monitoring - Common issues and resolution - Log analysis and diagnostics - Connectivity verification |
| Topic 6: Messaging and Media Services | 10-15% | - Avaya Aura Messaging overview - Messaging configuration - Media Server components - Audio and video integration |
Avaya Aura Core Components Support Sample Questions:
1. Avaya support is monitoring a telephone system that is going down several times per day. They discovered a software error that keeps triggering an auto restart. Which command can be used to determine the root cause?
A) display initcauses
B) display reset 4 all
C) display restart all
D) display interchangestatus
2. Which trouble-shooting tool can be used to investigate PPM issues?
A) list trace station
B) traceSM
C) SIP tracer_asset log
D) list trace tac
3. Where can the alarm status of all Session Managers be viewed at a glance?
A) Session Manager Administration
B) Session Manager SIP Entity
C) SIP Entity Monitoring
D) Session Manager Dashboard
4. From which website can you obtain resources such as Product Change Notifications (PCNs), Documentation, Knowledge-based articles and make Parts/Service requests?
A) avaya.com
B) support.avaya.
C) avaya-learnintj.com
D) pids.avaya.com
5. What are the two types of certificates the Avaya server uses?
A) Root or a Certificate Authority (CA) and SIP default certificates
B) Site Root certificates and Security certificates
C) Root or a Certificate Authority (CA) certificate and Server Identity certificates
D) Backup server and default certificates
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
