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Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Advanced Features & Special Design Considerations | 15% | - Virtualization and consolidated design - Security and network infrastructure - Outbound Option and SIP Dialer - Mobile Agent and Remote Agent design |
| Call Flow & Routing Design | 22% | - Courtesy Callback and queuing - Integration with CVP and gateways - Inbound call flow design - Scripting and routing logic |
| Post-Deployment & Sizing Tools | 10% | - Cisco UCCE Sizing Tool usage - Validation and documentation |
| UCCE Architecture & Component Design | 23% | - Sizing and capacity planning - High availability and redundancy - Deployment models: PCCE, UCCE, Hosted - Router, Logger, PG, VRU, and HDS design |
| Cisco Unified Communications Manager Integration | 19% | - CTI Manager and device integration - CUCM design considerations for UCCE - Cluster over WAN and redundancy |
| Design Methodology & Requirements Gathering | 11% | - Analyze business and technical requirements - Define design constraints and assumptions |
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. What is the recommended configuration (AW type) for these two machines?
A) 1 - Primary Distributor AW, 1 - Client AW
B) 1 - Secondary Distributor AW, 1 - Client AW
C) 1 - Primary Client AW, 1 - Secondary Client AW
D) 2 - Secondary Distributor AWs
E) 1 - Primary Distributor AW, 1 - Secondary Distributor AW
F) 2 - Client AWs
2. Which two functions can the Cisco Unified IP IVR perform in a Cisco Unified Contact Center Enterprise environment? (Choose two.)
A) queuing controlled by Cisco Unified ICM
B) call control
C) voicemail
D) prompt and collect
3. How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?
A) in the child Cisco Unified Contact Center Enterprise system, using call type data
B) in the parent Cisco Unified ICM system, using skill group data
C) in the parent Cisco Unified ICM system, using Agent Level Detail data
D) in the child Cisco Unified Contact Center Enterprise system, using services data
4. Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)
A) Media Resource Group List
B) primary Cisco Unified Communications Manager group
C) region
D) SIP trunk
E) SRST reference
5. DRAG DROP
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: A,D | Question # 3 Answer: C | Question # 4 Answer: B,D | Question # 5 Answer: Only visible for members |
