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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
A) Avaya Intelligent Customer Routing
B) Avaya Aura® Elite Multichannel
C) Avaya Aura® Call Center Elite
D) Avaya Proactive Contact
2. A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
A) Avaya Solutions Platform Servers
B) Oracle Sun Blade 150
C) Amazon Web Services
D) Oracle Fire V880/V890
E) CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
3. Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
A) Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
B) Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
C) Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
D) Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
4. Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
A) Managed Private or Hybrid Networks
B) Cloud Storage Box
C) Subscription-based payments
D) Cloud Contact Center with AACC
5. The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)
A) In AEP 7.2.x, full ports may be bundled with speech.
B) The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
C) The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
D) In AEP 7.2.x, full ports cannot be bundled with speech.
E) The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,C,E | Question # 3 Answer: B,C | Question # 4 Answer: A,C | Question # 5 Answer: A,B,C |
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