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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Deployment | - Backup and recovery procedures - Integration with SIP, IVR, and external systems - Deployment best practices |
| Topic 2: System Administration and Maintenance | - User, role, and security management - Logging, reporting, and performance tuning - System monitoring and troubleshooting |
| Topic 3: Avaya Aura Experience Portal Architecture and Components | - Integration with Avaya Aura platform - System architecture and core components overview - Media processing and call flow basics |
| Topic 4: Proactive Outreach Manager (POM) Implementation | - POM installation and configuration - Campaign setup and management - Outbound dialing strategies and rules |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?
A) Reboot the machine.
B) Restart the httpd service.
C) Restart the terracotta service.
D) Restart the ICR Core service.
2. Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)
A) Operations
B) Web Services
C) Administration
D) ICR Administrator
E) Maintenance
3. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)
A) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
B) Ensure that the Short Message Service (SMS) server is not down.
C) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
D) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
E) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
4. The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?
A) Avaya Aura Communication Manager
B) Avaya Aura Experience Portal
C) Avaya Aura Session Manager
D) Intelligent Customer Routing
5. A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?
A) Red Hat Enterprise Linux Server 6.0 (x86)
B) Red Hat Enterprise Linux Server 6.1 (x86_64)
C) Red Hat Enterprise Linux Server 6.0 (x86_64)
D) Red Hat Enterprise Linux Server 6.1 (x86)
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,D | Question # 3 Answer: A,C | Question # 4 Answer: A | Question # 5 Answer: A |
