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Oracle 1Z1-1071 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Conversational AI, Intents and Entities | 25% | - NLP concepts and intent design - Composite bag entities - Training and testing models - Entity creation and usage |
| Conversation Design | 15% | - Conversation flow and personality - Error handling and out-of-order messages - Validation loop avoidance |
| Dialog Flow Implementation | 25% | - Entity resolution - Dialog flow navigation - FreeMarker template operations - System and visual components |
| Oracle Digital Assistant Essentials | 20% | - Skills and Digital Assistant overview - Provisioning and setup - Architecture and core components |
| Backend Integration and Channels | 15% | - Supported channels and deployment - Multilingual support - Identity and service integration - Custom components development |
Oracle Cloud Platform Data Management 2019 Associate Sample Questions:
You have gone through a number of testing iterations of your customer's skill that comprises 10 intents. But you find that generally the best you can get is a confidence score of 96%, even when the user phrase is identical to one of your training utterances.
What should you recommend to your customer regarding this intent confidence score?
- A. For every verb in your training utterances, ensure you add a version of the utterance which also covers the past, present, and future tense of the verb.
- B. Keep iterating on user testing and add more training utterances until you can achieve a confidence level of 100% on your user input.
- C. The highest possible confidence with 10 intents is 10% (100% divided by the number of intents). So, no further changes to the skill are required.
- D. Add more utterances to the unresolvedlntent.
- E. It is not always possible to achieve 100% confidence and adding more utterances may not help the problem. Therefore, do not make further changes to the skill if it is performing to your expectations.
Correct Answer: C 🗳️
Which three statements are FALSE regarding entity resolution using a composite bag?
- A. Every entity item in the composite bag must be prompted for and have a value entered.
- B. The composite bag will automatically resolve any entity values found in the initial user input.
- C. When a user inputs entity values, they can only be resolved in the order in which they are defined within the composite bag.
- D. Each entity item in the composite bag can have only one value.
- E. You can define multiple prompts for each entity item in the composite bag.
- F. You can define validation code using Apache Freemarker for entity item values.
Correct Answer: A,C,E 🗳️
For Agent Integration, you want the bot-user conversation history to become available to the called human agent. Select the configuration option you need to set to make this happen.
- A. Set the "convHistory" variable in the System.Agentinitiation component.
- B. In the skill settings, switch the Skill Conversation logging option to "On".
- C. Set a custom property on the Service Cloud instance accessed by Oracle Digital Assistant.
- D. This is controlled from Service Cloud and has to be turned on by setting a custom property.
Correct Answer: C 🗳️
What statement correctly describes the Authentication Service ion Oracle Digital Assistant?
- A. The Authentication Service authenticates Oracle Digital Assistant users to a social media identity provider (for example, Facebook) and associates social media accounts with accounts stored in the Oracle Identity Cloud Service.
- B. The Authentication Service holds the identity provider configuration that is used at run time in Oracle Digital Assistant to retrieve an access token that authorizes REST service calls.
- C. The Authentication Service allows bot designers to configure a custom webhook to authenticate and authorize users using the System.OauthAccountLink component.
- D. The Authentication Service authenticates users to Oracle Identity Cloud Service. It provides customizable login screens that are displayed in the context of a user-bot conversation.
Correct Answer: C 🗳️
View the Exhibit.
You have been asked to review a skill for its readiness for go live. Which four issues would you raise as a priority?
- A. The word "please" may inadvertently skew the results.
- B. The number of utterances looks to be too low and artificial for a go-live.
- C. You should never have single-word utterances.
- D. The utterances have too much commonality.
- E. The unresolvedlntent has not been trained.
- F. All utterances should start with an uppercase letter and end with a period.
Correct Answer: A,B,D,E 🗳️
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