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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Service Request Processing | - Service orders and notifications - Service request management |
| SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.
A) Manually using time entry screen
B) Manually using service entry screen
C) Automatically using start / stop buttons
D) Automatically using background jobs
2. Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.
A) Discount list
B) Account hierarchies
C) Campaigns
D) Personal addresses and contacts
E) Business configuration
3. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.
A) Organizational unit
B) Business user
C) Business role
D) Employee
4. When a user creates service ticket, what product type is supported for determining the warranty?
A) Entitlement product
B) Individual product
C) List product
D) Registered product
5. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?
A) Cyclical
B) Fixed
C) Absolute
D) Alternating
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B,C,D | Question # 3 Answer: A,C | Question # 4 Answer: B | Question # 5 Answer: C |
