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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Support | 15% | - Firmware and Software Upgrades - Replacement Procedures - Support Portal and Resources |
| Topic 2: Troubleshooting and Problem Determination | 25% | - Connectivity and Path Failures - Performance Issues - Error Log Analysis - Diagnostic Tools and Utilities |
| Topic 3: Backup, Recovery and Data Protection | 15% | - Snapshot and FlashCopy - Archive and Retention - Replication and Mirroring |
| Topic 4: Installation and Configuration | 25% | - Software Setup and Initialization - System Planning and Requirements - Network Connectivity and SAN Configuration - Hardware Installation |
| Topic 5: IBM Storage Product Overview | 20% | - DS8000 Series - Storwize / SAN Volume Controller - IBM Spectrum Storage Suite - XIV Storage System - FlashSystem Family |
IBM Enterprise Storage Technical Support Sample Questions:
1. During a Technical Delivery and Assessment (TDA) for a DS8870, the solution architect was directed to use Disk Magic to size the solution.
What will Disk Magic provide in this situation?
A) Simulation of performance under varying conditions
B) Modeling of a specific storage configuration
C) Resolution(s) to a performance problem
D) Determine effective capacity of specific storage configuration
2. A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?
A) XIV has a built in capability to copy the existing data.
B) An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
C) XIV has both a vCenter and VAAI plug in.
D) Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
3. How is RTO defined?
A) The amount of data loss that's deemed acceptable, defined by application, in the event of a disaster-failover scenario.
B) The time it takes to restore the backup tapes at a remote site.
C) The amount of times it takes, from initial disaster declaration, to having critical business processes available to users.
D) The time it takes to complete the nighty backup process.
4. Which type of business continuity does a customer provide who makes nightly flash copies
at the primary data center?
A) Disaster Recovery
B) Backup Strategy
C) Continuous data protection
D) Global Mirror
5. A customer would like to use Analytics to drive business growth, reduce fraud, and increase efficiency. However, budgets are limited and the customer would like to use IBM Spectrum Scale to save money with the current storage infrastructure.
Which two IBM Spectrum Scale characteristics are applicable? (Choose two.)
A) Increase physical storage capacity to handle Analytics.
B) Reduce costs by using only high capacity drives.
C) Identify the data that a company can dispose of.
D) Increase storage utilization to defer future storage purchases.
E) Reduce operational efficiency to increase performance.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D,E |
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