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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In a multi-channel interaction, what is the "context" that needs to be preserved when switching channels?

A) The customer's identity, previous interaction history, and the current state of their issue.
B) The network IP address of the customer's device.
C) The time of day the interaction started.
D) The agent's login information.

2. What is the purpose of a "dial plan" in a VoIP system within AICC?

A) To design the IVR menu structure.
B) To define the rules for how phone numbers are dialed and routed.
C) To schedule outbound call campaigns.
D) To plan the installation of phone lines.

3. Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?

A) Hybrid deployment
B) Public cloud (SaaS) deployment
C) Managed service deployment
D) On-premises deployment

4. Which AICC reporting capability would be used to track the path of a customer interaction that started as a web chat, was escalated to a voice call, and then followed up by an email?

A) The agent performance report.
B) A separate report for each channel.
C) An Omni-channel Interaction Journey Report
D) The real-time wallboard.

5. When sizing the database server for AICC, which type of database workload is most typical?

A) Purely analytical workloads.
B) The database is only used for storing configuration.
C) A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.
D) Purely transactional workloads.

Solutions: