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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 6: Production Planning and Scheduling | - Aggregate planning - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems - Theory of Constraints (TOC) - Master Production Schedule (MPS) |
| Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
| Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - Product and service design - History and evolution of operations management |
| Competency 7: Forecasting | - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods |
| Competency 3: Process Improvement and Problem Solving | - Six Sigma methodology - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination - Plan-Do-Study-Act (PDSA) cycle |
| Competency 2: Quality Management | - Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) - Cost of quality (prevention, appraisal, internal/external failure) |
| Competency 4: Supply Chain Management | - Supply chain design and strategy - Sourcing and procurement - Inventory management - Logistics and distribution |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which tier-level supplier directly supplies materials or services to a processing and packaging plant?
A) Tier five suppliers
B) Tier two suppliers
C) Tier three suppliers
D) Tier four suppliers
E) Tier one suppliers
2. What helps an organization identify and plan the actions necessary to meet current and future customer demands?
A) Software development
B) Production capacity
C) Capacity planning
D) Current economic conditions
3. Which two factors affect a service location decision? Choose 2 answers
A) Proximity to customers
B) Warehouse storage
C) Closeness to manufacturing facilities
D) Quality-of-life issues
4. Which definition used for quality evaluates how well a product performs its intended function?
A) Value for price paid
B) Psychological criteria
C) Support services
D) Fitness for use
5. Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process?
A) Observed time
B) Standard time
C) Performance time
D) Normal time
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: C | Question # 3 Answer: A,D | Question # 4 Answer: D | Question # 5 Answer: B |
